Support

We usually reply within two working days.

Email support@cozbio.com from the address your CozBio account uses, and tell us what happened and on which device. A screenshot helps.

Reporting someone

To report a video, live stream, chat message or profile, use Report in the app. Reports go straight to our moderators. You can also block anyone from their profile.

Forgot your password

Email support@cozbio.com from the address your account uses and we will help you get back in. If the sign-in screen shows Forgot password, you can also reset it there yourself.

Coins and purchases

Coins are bought through the App Store or Google Play. For a refund of a store purchase, ask Apple or Google first; for anything about how coins were spent in CozBio, email us.

Creators and payouts

Payouts are requested from the creator dashboard in the app. If one is late or wrong, email us with the payout date.

Deleting your account